Preparing for the Next-Generation Utility-Customer Experience.

  Monday, October 15, 2018  |  CenterPoint Energy’s Corporate Headquarters  


Whether you are about to roll out your first smart meter or looking for ways to maximize your smart grid investments, this show is the go-to event for understanding best practices around smart grid customer education and engagement.

At the Symposium you will learn how to:

  • Plan your education programs
  • Quantify your investments
  • Leverage new technologies to improve customer experience
  • Communicate value to stakeholders
  • Evolve into the utility of the future

Spend the day with utility executives from across North America as they speak openly about what has been most effective when rolling out AMI
and smart grid related programs.

Participating Utilities and Organizations



This year's event will focus on the following topics:

  • Case Studies: AMI, Dynamic Pricing and TOU customer education programs
  • The dynamic and critical utility-customer relationship
  • The critical need for future-proofing our electrical system
  • Lessons learned after 2017 hurricanes and the benefits of AMI
  • Impacts of grid modernization and technology investments on consumers
  • Educating and partnering with advocates
  • Building a sound regulatory business case for grid modernization
  • Smart home, smart city and preparing for the utility of the future

Keynote Speaker:

DeAnn T. Walker
Chairman of the Public Utility Commission of Texas

Governor Greg Abbott appointed DeAnn T. Walker to serve as chair of the Public Utility Commission of Texas on September 20, 2017, for a term set that expires on September 1, 2021. Before her appointment, Chairman Walker served as the Senior Policy Advisor to Governor Abbott on matters related to regulated industries. Her career in the electric industry began at the Commission in 1988 where she served, first, as an Assistant General Counsel and, later, as an Administrative Law Judge until 1997. Before joining the Governor’s staff, she served as Associate General Counsel and Director of Regulatory Affairs at CenterPoint Energy.

DeAnn is an ex-officio member of the Board of Directors of the Electric Reliability Council of Texas and serves on the Regional State Committee for Southwest Power Pool. She also serves as the State Liaison Officer to the Nuclear Regulatory Commission for the Governor.

Chairman Walker received an undergraduate degree in accounting from Southern Methodist University and a Juris Doctor from South Texas College of Law. She and her husband Ron reside in Austin, Texas.