Location: Loews Hotel in Philadelphia, PA
8:00-9:00am – Registration and Breakfast
9:00-9:15am – Welcome and Introductory Remarks, Juliet Shavit, President and Founder of SmartEnergy IP™
9:15-9:30am – Welcome from PECO
9:30-10:30am – Managing the Customer Experience During AMI Deployment
This panel of industry experts will talk candidly through best practices around meter deployment and activation. While focusing on education strategies and tactics, topics will also include best practices for working with third parties (installers, technology vendors), internal and external training, messaging development, customer education plan design, and managing opt-out policies.
10:30-11:30am – Measuring Success: Leveraging Analytics to Tell the Story
What role does qualitative and quantitative research play in your customer education plan design? This panel of research experts will share their success stories around research design and tracking to ensure smooth delivery of information to customers, as well as the collection of metrics for stakeholders.
11:30-11:45am – Break
11:45-12:30pm – Keynote Address by Gladys M. Brown, Chair of the Pennsylvania Public Utility Commission
12:30-1:30pm – Lunch
1:30-2:30pm – Rolling Out Time-of-Use and Peak Pricing
Listen to experienced professionals as they discuss what motivates customers to ultimately change behavior and reduce energy use during peak periods. This panel will include utilities who have successfully piloted and rolled out dynamic pricing programs.
2:30-2:45pm – Break
– Stakeholder Relations
How do you turn your stakeholders into advocates for success? Listen to experts as they share their innovative thinking around partnerships that benefit smart grid education.
3:45-4:45pm – The Smart Energy Revolution and the Making of Utilities of the Future
What does the utility of the future look like? From the central role of energy providers in our connected world, how do utilities spark innovation and lead progress in creating a smarter energy future?
4:45-5:00pm – Closing Remarks