View the 2021 Symposium Sessions

Welcome to the 2021 Smart Grid Customer Education Symposium webinars page. Here, you can view all of the session from both days.

June 8, 2021


1:00 – 2:00 P.M.

Welcome and panel on “Utility Innovation: Defining the Future of the Utility Customer Relationship”

54:28 Minutes

  • Moderator: Juliet Shavit, President and CEO, SmartMark Communications
  • Mike Wajsgras, Executive Director, Constellation
  • Phil Markham, Smart Buildings R&D Manager, Southern Company
  • Jonathan Tijerina, Sr. Director, Business & Economic Development, CPS Energy


2:15 – 3:00 P.M.

“The Importance of Educating, Engaging, and Supporting Low Income and Vulnerable Customers”

45:11 Minutes

  • Moderator: Jonathan Spencer Jones, Specialist Writer, Smart Energy International
  • Keishaa Austin, Senior Public Utilities Regulatory Analyst, California Public Utilities Commission
  • Andre Ramirez, Sr. Advisor-Regulatory Affairs & Strategy, Southern California Edison
  • Laurence Daniels, Director of Litigation, Office of the People’s Counsel, DC


3:15 – 3:45 P.M.

“The Role of Customers in Connected Communities”

32:03 Minutes

  • Moderator: Taylor Jantz-Sell, Strategic Program Manager, US Environmental Protection Agency (EPA)
  • Sam duPont, Principal, Strategic Programs, Baltimore Gas & Electric
  • Meredith Salefski, Account Manager, SmartMark Communications


4:00 P.M.

Keynote Address – Congressman Marc Veasey, TX-33

16:37 Minutes



4:30 P.M.

Presentation of the “Smart Grid Customer Innovation Awards: Energy Game Changers”

2:44 Minutes

  • Commissioner Tim Echols, Georgia Public Service Commission

June 9, 2021


1:00 – 2:00 P.M.

“Transportation Electrification”

56:41 Minutes

  • Moderator: Eric Durdov, Managing Director, Utilities, J.D. Power
  • Nekabari Goka, Principal Business Program Manager, Utility of the Future, Pepco Holdings
  • Divesh Gupta, Director, Strategy, Utility of the Future, Baltimore Gas & Electric
  • Lisa Perry, Senior Manager, Energy Services, Walmart


2:15 – 3:00 P.M.

“Innovative Customer Engagement”

37:15 Minutes

  • Moderator: Elisabeth Monaghan, Editor in Chief and Managing Editor, Electric Energy Online
  • Katie Schieltz, Product Manager, Constellation
  • Holly Smith, Director, Markets and Compliance, Walmart
  • Marina Hod, Product Manager, Optimization & Distributed Energy, Centrica