This year’s event will be entirely virtual so that we can ensure the safety and well being of participants. But we have attended many virtual events over the past year, this one will be different.

Join us for keynotes and panels from the nation’s leading “Energy Game Changers”. Our format is designed so that you can join when you can. Because we also know it is hard to sit through hours of content on end, the event will take place over the course of two days. We have reduced the amount of content per day to make participation easier.

June 8, 2021

  • 1:00 – 2:00 P.M. – Welcome and panel on “Utility Innovation: Defining the Future of the Utility Customer Relationship”

    This year offers a palpable air of excitement in the utilities industry. We have an administration heavily focused on carbon reduction and infrastructure transformation. We also have the most innovative technologies helping make our industry smarter. Whether that is the application of AI, Machine Learning or IoT or simply a new real-time understanding of customers energy use through years of AMI data. This session will provide a window into on how utilities are approaching the next level of customer engagement through the latest technologies and applications.

  • 2:15 – 3:00 P.M. – “The importance of educating, engaging, and supporting low-income and vulnerable customers”

    Listen to advocates from different states share their thoughts on utility innovation, pilots, business case development, and the role they and low-income customers play in shaping future programs and services for utilities.

  • 3:15 – 3:45 P.M. – “The Role of Customers in Connected Communities”

    Join BGE and local city stakeholders as they walk you through their Connected Communities program and talk about what steps they are taking to empower customers on the journey.

  • 4:00 – 4:20 P.M. – Keynote Address – Congressman Marc Veasey, TX-33
  • 4:30 – 4:45 P.M. – Presentation of the “Smart Grid Customer Innovation Awards: Energy Game Changers”

    SmartEnergy IP is honored to present the 2021 Innovator of the Year Award to Commissioner Tim Echols of Georgia. Commissioner Echols’ innovative thinking towards renewable energy and affordable energy costs is helping lead the way towards a bright energy future.

June 9, 2021

  • 1:00 – 2:00 P.M. – “Transportation Electrification”

    This year has seen a rise in infrastructure grants in areas related to transportation electrification. With the increased availability and accessibility of EVs and EV infrastructure, large automotive OEMs as well as companies like Amazon are heavily investing in an EV roadmap. This session will spotlight how some utilities and organizations are drafting their EV roadmaps and achieving real results.

  • 2:15 – 3:00 P.M. – “Roundtable: Beyond the Meter: Smart Homes, Smart Buildings and Smart Services”

    Customers have traditionally had the mindset that utilities will only contact them about billing questions or activations and de-activations. But new applications are exploring whether there is a rise in customer satisfaction attached to newer kinds of customer solutions. Whether that is an expansion of home services and repairs or incentive-based loyalty programs for energy reduction. The list can be endless. This panel explores what role utilities and energy companies can play beyond the meter.

  • 3:15 – 4:15 P.M. – “Workshop with the Department of Energy: The Intersection of Politics and Industry: Where Do We Go from Here?”

    This interactive workshop will be led by Mr. Joseph Paladino from the U.S. Department of Energy. This workshop is meant to be direct dialogue between industry and government on the important policies and programs that need to be implemented to support customer education and engagement around grid modernization. Come to this session prepared to speak and contribute!

  • 4:30 P.M. – Conclusion